Windows XP Help & Support Center
Challenge
Online documentation for Windows had been a simple experience prior to Windows XP. The goal of this project was to turn a simple documentation interface into a self-service portal for customers to find answers across multiple stores of information and use various tools to troubleshoot their systems.
Solution
Acting as the Visual Design Lead, I drove the overall layout and navigation of the Help & Support Center, provided guidance to our team of designers and writers working on content and tools, and created a visual design strategy that kept the application in sync with the rest of the desktop.
I created all graphic assets and design specifications for the application, worked with development teams on implementation details and assisted program management on drafting guidelines for OEM customization and re-branding.
Online documentation for Windows had been a simple experience prior to Windows XP. The goal of this project was to turn a simple documentation interface into a self-service portal for customers to find answers across multiple stores of information and use various tools to troubleshoot their systems.
Solution
Acting as the Visual Design Lead, I drove the overall layout and navigation of the Help & Support Center, provided guidance to our team of designers and writers working on content and tools, and created a visual design strategy that kept the application in sync with the rest of the desktop.
I created all graphic assets and design specifications for the application, worked with development teams on implementation details and assisted program management on drafting guidelines for OEM customization and re-branding.
