Scott Voss's profile

Customer Experience Flow (Customer Journey)

Scott Voss
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Along with development of personas and use cases, an experience flow (or "journey flow") is beneficial for understanding how the user interacts with the application from end-to-end.
ia Customer Experience Flow
Customer Experience Flow (Customer Journey)
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Scott Voss's profile

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Scott Voss's profile
Chicago, IL, USA

Customer Experience Flow (Customer Journey)

Layout a detailed customer experience flow (or "journey")

Published:

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Attribution, Non-commercial, No DerivativesAttribution, Non-commercial, No DerivativesAttribution, Non-commercial, No Derivatives