Despite being a practical communication tool, SMS has a number of shortcomings. One of SMS's biggest issues is that it is not encrypted, making it possible for anyone to intercept and read your messages. If the business wants to SMS recipients or include specific documents with communications, this could be a major issue. The result will have an effect on business operations, and confidential information may be easily compromised. For this, Cloud Maven, Inc., a certified Salesforce ISV Partner and the 2021 Salesforce Partner Innovation Award recipient, has developed SMS and eFax Guru that helps users send and receive SMS and HIPAA-compliant eFax. Because it supports Automated SMS, Conversational SMS, Bulk SMS, and eFax, it is the ideal Salesforce messaging tool for boosting customer satisfaction. Conversational SMS is a two-way communication method that enables recipients to reply to senders in real-time and instantly connects senders with recipients. Quickly revert to recipient's questions can boost sales, customer loyalty, and brand recognition. Using dynamic templates, bulk SMS enables senders to send personalized messages to many people. The app automatically removes invalid phone numbers. With Automated SMS, senders can set up the app to produce automated responses based on their professional requirements. When sending or receiving faxes, eFax is utilised. It provides functions like delivery confirmation, incoming alerts, and files of various sizes and types. Businesses can advance customer interaction using SMS & eFax Guru. Compared to other SMS & eFax options, this business texting app provides a 3000-character limit. For a free 30-day trial, this solution is accessible on Salesforce AppExchange. Email info@cloudmaveninc.com if you have any questions. To find out more solutions, follow Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube.